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Warranty





Warranty
Warranty

Kairak’s warranty coverage warrants that Kairak-branded products are free of defects in materials and factory workmanship. The following applies to all Kairak Model and Serial numbers. 

Kairak’s warranty is extended only to the original purchaser and shall not apply to any failures resulting from damage in transit, improper installation, alteration, normal wear, misuse, abuse, improper voltage, accident or negligence. The warranty excludes; T-stat adjustments, time clock adjustments, gaskets, cutting boards, filters, clogged drains, ice build-up with no mechanical failures, and the loss of contamination of food due to mechanical or electrical failure. Warranty does not apply outside the United States.

In order to be covered under this warranty, prior authorization to perform the necessary and appropriate service must be obtained from the factory. Model and Serial number must be provided at the time of service request. Kairak does not assume responsibility for any expenses, including labor, parts or travel expenses incurred without such prior authorization. Kairak shall not be liable, whether in contract or in tort or under any other legal theory for loss of use, revenue or profit, substitute use or performance, incidental, indirect or special and/or consequential damages, loss of refrigerant or for any other loss or cost of similar type. Such related charges will be back charged to the responsible party. The decision of the Kairak Service and Warranty, as to whether a defect is within the terms of this warranty shall be final.

Failure to object or provision contained in a customer’s purchase order or other communication shall not be deemed as a waiver of terms or conditions of their warranty, nor shall it be considered acceptance of such provisions. This warranty supersedes and is in lieu of all other warranties, expressed or implied and of other obligations of liabilities, on the part of Kairak.

In case of freight damage, do not refuse shipment, but call agent’s attention to its condition, making careful note of the details on freight bill before freight charges are paid. File claim for damages with freight agent immediately.

BLU fixtures manufactured by Kairak hold a 3-year parts and labor warranty. Kairak holds a 5-year compressor warranty, with a one-time compressor only replacement after the first year. Kairak will warranty the labor to replace the compressor for the first three years, 30 days from the ship date. After the first three years, labor, tax, shipping and miscellaneous parts will not be included. Please contact our warranty department for compressor replacement procedures during the warranty period. BLU remote Fixtures are designed to operate with Kairak remote systems only. Violation of these terms will void all warranty.

Refrigerant fixtures manufactured by Kairak hold a 1-year parts and labor warranty. Kairak holds a 5-year compressor warranty, with a one-time compressor only replacement after the first year. Kairak will warranty the labor to replace the compressor for the first year, 30 days from the ship date. After the first year, labor, tax, shipping and miscellaneous parts will not be included. Please contact our warranty department for compressor replacement procedures during the warranty period. 

Remote systems manufactured by Kairak hold a 1-year parts and 90-day labor warranty on the remote system, with an option to purchase 1-year labor warranty at the time of purchase order receipt. This warranty does not apply to motors, switches, controls, accessories or parts manufactured by others and purchased by Kairak, unless the manufacturer warranties the same to Kairak. Kairak holds a 5-year compressor warranty, with a one-time compressor only replacement after the first year. Kairak will warranty the labor to replace the compressor for the first year, 30 days from the ship date. After the first year, labor, tax, shipping and miscellaneous parts will not be included. Please contact our warranty department for compressor replacement procedures during the warranty period. 

To request authorized service, call the Kairak Service and Warranty Hotline: (800) 833-1106. After-hour requests must be urgent in nature and documented with Kairak’s after-hours service line prior to service being performed. Kairak is responsible for straight time only, unless otherwise approved by the warranty department.